Shipping policy

Order Processing

Orders are typically processed and shipped within 1 to 3 business days. Processing times may vary during holidays or periods of high order volume.

Shipping Destinations

We currently ship to addresses within the United States and Canada.

For shipping requests outside these locations, please contact us at info@wizardwall.com and we will be happy to discuss available options.

Shipping Carriers

We ship orders using trusted carriers including UPS, USPS, and FedEx. Carrier selection may vary based on destination, package size, and shipping method selected.

Shipping Costs

Shipping costs are calculated at checkout based on the items ordered, destination, and selected shipping method. Wizard Wall receives deeply discounted UPS rates and passes those savings on to our customers whenever possible.

Estimated Delivery Times

Delivery times vary depending on the destination and shipping method selected. Expedited shipping options may be available at checkout. Freight delivery may be required for certain large orders.

Tracking Information

Once your order has shipped, you will receive an email containing tracking information so you can monitor the progress of your shipment.

Address Changes and Delivery Issues

If you need to change your shipping address after placing an order, or if you experience a delivery issue, please contact us as soon as possible at info@wizardwall.com.

Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us at info@wizardwall.com. We will begin investigating the issue and provide a resolution path within 1 to 3 business days.

Contact Us

If you have any questions regarding shipping, please contact us through our Contact Page or email us at orders@wizardwall.com.